What Consumers Are Saying About Their Real Estate AgentThe real estate industry has spent the last few years chasing scale. Bigger footprints. More states. Broader reach. National brands with local
Dated: January 27 2026
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And What Most Agents Are Missing
The real estate industry is at an inflection point. Not a crash. Not a collapse. A recalibration.
Behind the scenes, brokerage owners are operating on thinner margins than most agents realize. Traditional brokerage profitability has been shrinking for years, driven by commission compression, rising costs, litigation pressure, and an increasingly competitive recruiting landscape.
Today, many brokerages are not fighting for market share. They are fighting for productive agent count.
That reality has forced owners to get creative.
Across the country, brokerages are adding ancillary businesses like title, mortgage, insurance, coaching, and technology platforms. Not because they want to complicate the business, but because real estate sales alone are no longer a reliable profit center.
Sales is becoming the lowest margin arm of the enterprise.
Here is the part that often gets overlooked.
In today’s model, it is often more profitable to be an agent than it is to be a brokerage owner.
Internet based brokerages have accelerated this shift. They operate without physical offices, without employees, and without many of the costs traditional firms carry. They offer aggressive splits and low caps that are nearly impossible to compete with on paper.
Some go even further by offering stock options or gifted shares in the real estate sales arm of the business.
That sounds like ownership. It feels like partnership.
But very few agents stop to ask a critical question.
Which parts of the business actually generate meaningful profit?
In many of these models, agents are invited to participate in the lowest margin arm of the enterprise while the highest margin businesses remain privately held. Title. Mortgage. Insurance. Coaching. Technology. Those are often retained at the ownership level.
Agents are told they are owners, but only of the piece that is becoming harder to profit from every year.
That disconnect matters.
True ownership is not symbolic. It is economic. It means participating in all the profit centers that make a business sustainable, not just the one under the most pressure.
This is where the future of the industry will separate leaders from marketers.
At REMAX Elite and Gold Capital, the structure is fundamentally different. Agents are not limited to ownership in the sales side of the business. They have the opportunity to participate in all the arms that drive real profitability. The same businesses brokerages are building to survive are the ones agents can actually own.
That changes the conversation.
It shifts agents from being producers inside someone else’s ecosystem to partners in a real enterprise. It aligns incentives. It creates transparency. And it treats agents like business owners, not just revenue generators.
The industry is not moving away from agents. It is being rebuilt on their backs. The question is whether agents are being invited into the full business or just the part that is easiest to share.
The next chapter of real estate will reward clarity. It will reward ownership that is real, not marketed. And it will reward agents who take the time to understand how the entire machine works.
Because in this next phase, knowing where the profit actually lives will matter more than ever.
A Thought Worth Considering
If you were truly building a business, not just producing income, would you want ownership in the lowest margin arm or the entire enterprise?
That is the question serious agents should be asking right now.
Zach Hensrude is an accomplished real estate leader and entrepreneur who has been shaping the Snohomish County market since 2014. In 2024, he became the full owner of RE/MAX Elite, leading one of the ....
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